Fulfillment Policy

Effective Date: 02.17.2024

Last Updated: 02.17.2024

1. Introduction

Truckers Flow ("Company," "we," "our," or "us") is committed to providing a transparent and efficient fulfillment process for our digital marketing and lead generation services. This policy outlines how our services are delivered, timelines, and the expectations for our customers.

2. Service Description

Truckers Flow provides digital marketing and lead generation services for trucking companies looking to recruit CDL-A drivers. Our services include, but are not limited to:

• Targeted advertising campaigns
• Lead generation for truck driver recruitment
• Application tracking system (ATS) support
• Marketing strategy consulting

3. Order Processing and Delivery Timeline

Since our services are digital, fulfillment is handled electronically. Below is our standard delivery process:

• Marketing and Lead Generation Services: Campaigns are typically launched within 3-5 business days after payment and client onboarding.
• Custom Marketing Strategies & Consultation: Services are scheduled based on client availability and scope, with typical turnaround times between 5-10 business days.
• Application Tracking System (ATS) Integration: Activation occurs within 1-3 business days after setup requirements are met.

4. Payment and Subscription Terms

• Payment for services is processed securely via Stripe.
• Subscription-based services are billed on a recurring basis as per the agreed-upon terms.
• One-time services require full payment before execution.

5. Refund & Cancellation Policy

Due to the nature of our digital services, refunds are generally not provided once services have been initiated. However, exceptions may be made in the following cases:

• Duplicate charges due to a technical error.
• Failure to deliver services as outlined in the agreed scope of work.
• Cancellations for subscription-based services must be requested at least 3 business days before the next billing cycle to avoid charges.

6. Customer Support & Dispute Resolution

For any service-related issues or disputes, customers can contact us at:

Email: contact@truckersflow.com or reach out to your dedicated account manager
Phone: (312) 620-2923

We strive to resolve all disputes within 5-7 business days.

7. Compliance with Stripe’s Requirements

• We clearly define our service fulfillment timelines and policies.
• All payments are securely processed through Stripe, and we do not store customer payment details.
• We maintain transparency in pricing, refunds, and dispute resolution procedures.

8. Changes to This Policy

We reserve the right to modify this Fulfillment Policy at any time. Any updates will be posted on our website, and continued use of our services constitutes acceptance of these terms.

Link Lead LLC dba Truckers Flow
Address: 1111b South Governors Avenue, Dover, 19904 DE
Email: contact@truckersflow.com
Phone: (312) 620-2923